Refund policy

 

Returns & Exchanges Policy

At BADDAD Clothing, we take pride in every piece of gear we print. We want you to be happy with your order, and if something isn't right, we'll do our best to sort it out.

Here's everything you need to know about returns, exchanges and refunds.

Faulty, Damaged or Incorrect Items

Something not right with your order? We'll make it right.

If your item arrives damaged, faulty, incorrectly printed or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly:

  • Email support@baddadclothing.com.au, preferably within 14 days of receiving your order.

  • Include your order number and a brief description of the problem.

  • Attach clear photos of the item and the issue, where possible.

We'll assess the issue and arrange an appropriate solution, which may include a replacement, repair or refund in accordance with Australian Consumer Law.

If your item has a fault covered by Australian Consumer Law, we'll also cover reasonable return shipping costs.

Size Exchanges

Ordered the wrong size? It happens!

We understand that buying clothing online can be tricky, and we'll do our best to help you find the right fit.

If you've ordered the wrong size, please contact us within 7 days of delivery.

Because our clothing is printed to order, we can't guarantee size exchanges. However, we're happy to review requests individually and see what we can do.

For an exchange to be considered:

  • The item must be unworn, unwashed and in its original condition.

  • You must contact us within 7 days of receiving your order.

  • Exchanges are subject to approval and product availability.

  • Customers are responsible for return shipping costs and any applicable shipping costs for replacement items.

We recommend checking our size guide before ordering, especially for our more generous 4XL and 5XL sizes.

Change of Mind Returns

Because we print our clothing to order, we don't accept returns or refunds for change of mind, including simply deciding you no longer want an item.

We encourage you to double-check your order, sizing and product details before completing your purchase.

This does not affect your rights if an item is faulty, incorrectly described or otherwise fails to meet Australian Consumer Law guarantees.

Order Changes & Cancellations

Made a mistake with your order? Get in touch ASAP!

We're happy to help with order changes or cancellations provided your order hasn't entered the printing process.

Once printing has started, we're generally unable to make changes or cancel an order, as the products are being prepared specifically for you.

If you need to make a change, email support@baddadclothing.com.au with your order number as soon as possible.

Your rights under Australian Consumer Law remain unaffected.

Return Shipping

Here's how return shipping works:

  • Faulty or incorrect items: We'll cover reasonable return shipping costs where required under Australian Consumer Law.

  • Approved size exchanges: Return shipping and any applicable replacement shipping costs are the customer's responsibility.

  • Unapproved returns: Please don't send items back without contacting us first, as we may be unable to process the return.

If a return is required, we'll provide instructions on where and how to send your item.

Refunds

Once an eligible refund has been approved, we'll process it back to your original payment method wherever possible.

The time it takes for the refund to appear in your account will depend on your bank or payment provider.

For refunds required under Australian Consumer Law, we'll provide the remedy you're legally entitled to.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our 7-day size exchange and 14-day preferred fault reporting periods do not limit your statutory consumer rights.

Need a Hand?

Got a question about a return, exchange or your order?

Email us at support@baddadclothing.com.au and we'll be happy to help.

We're a small, family-run Aussie business, and we believe in looking after our customers.